Frequently Asked Questions
Please read our FAQ before sending us a message.
All products on the FusonGlobal.com website support Global free shipping.
Upon receipt of your order, we promise to deliver to the shipping company within 12 hours. Due to the difference in distances around the world, the arrival time will be different. According to past experience, it usually arrives in 7 to 20 days.
FusonGlobal have a ‘no-quibble’ returns policy for all locations:
In the event you change your mind about a purchase upon receipt or find the product(s) to not meet your expectations then we can collect and offer full refund with no transport costs payable by you. So long as the goods are part of the current catalogue then there is no time limit to this unless the product has a use by date.
We cannot accept soiled products such as used spray guns. If you are not happy with the performance of a product then we would ask that you contact us to see if this can be resolved by altered technique or conditions etc.
It is your responsibility that returned goods are in the same condition as they were upon delivery. We reserve the right to deduct from any charges necessary for the repair or cleaning of any goods returned not in the same condition as upon delivery. You are advised to retain the original packaging in the event of you cancelling an order. We reserve the right to charge for any necessary packaging/re-packaging.
We reserve the right to retain any costs, loss, charges, and expenses incurred in connection with goods returned not saleable as new.
This does not affect your statutory rights.
Please note: All our Products are checked at various stages during manufacturing.
We only sell official genuine products and have not and will not sell any copy or fake products in our store or on our website.
Our advice is always to buy genuine and pay via PayPal as this gives you 45 days to raise a buyer’s dispute. Serial numbers can be checked by contacting the manufacturer to make sure they are genuine.
Our reputation is crucial which depends on 100% customer satisfaction.
We do not use vulnerability scanning and/or scanning to PCI standards.
We do not use Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
We do not include or offer third party products or services on our website.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we use physical, electronic, and network technology security protection in strict accordance with the provisions of the network security law to ensure that your information is 100% secure.
We are committed to serving the global users. We receive hundreds of emails every day. Sometimes we can reply to your email in 3 minutes. Sometimes it may take 1 hour or 2 hours. Any email, we promise to reply you within 8 hours.
Send us an email